Product

Platform features

Customer Service Automation Platform

Intuitive automation platform

Ticket Automation

Automated support tickets

Live chat

Human and AI = Dream Team

Chatbots

Optimized customer service through AI

Integrations

Simple and individual integrations

Data protection / GDPR

Protection of your customer data

Use Cases

Customer service

Automate your customer service

Sales

Boost your sales

Customer Experience

Optimize your CX

Industries

E-commerce

Answer product questions

Financial Industry

Apply for financial services

Education

Generate more applications

Government

Automate appointment scheduling

Manufacturing

Automate product advice

Arrange your consultation

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Resources

Blog

Support at the limit? These 7 Zendesk upgrades bring immediate relief

Fast, smooth customer service is essential for businesses today - especially in e-commerce, where customers expect quick responses and solutions. Zendesk is one of the leading platforms for ticket management, but in its standard configuration it falls short of its potential.

Blog

AI under control: guidelines for more security, regulation and governance in e-commerce

The use of artificial intelligence has fundamentally changed e-commerce. Personalized product recommendations, automated customer services and dynamic pricing not only increase efficiency, but also the customer's shopping experience.

Blog

The future of customer service in e-commerce: AI agents

Today, customer expectations are higher than ever. They demand instant answers, personalized interactions and seamless experiences across all channels. This is where AI agents come into play - a transformative force that is reshaping customer service.

To the blog

Premium Resources

White paper

Greyhound Automation Guide

Learn how to optimize your support in Greyhound with automation and AI - quickly, easily and practically.

White paper

Zendesk Automation Guide

Automate customer inquiries, reduce processing times and relieve your support team - the Zendesk AI upgrade for your online store.

White paper

Email templates for customer service

Email templates and tips for fast, consistent communication and optimized customer processes.

All Resources

E-Com Customer Service Academy

Academy

First response time

In e-commerce, customers not only expect high-quality products, but also excellent customer service. A key factor for customer satisfaction is the first response time (FRT), i.e. the time it takes customer service to respond to an inquiry. In this article, you will find out why first response time is so important, how it is measured and what strategies you can use to optimize your response time.

Academy

First Contact Resolution

Customer satisfaction plays a crucial role in e-commerce, and the key to this often lies in the speed and efficiency of customer service. One of the most important metrics for measuring this efficiency is first contact resolution. It indicates how many customer queries are fully resolved on the first contact. In this article, we explain why FCR is so important, how it is measured and how you can optimize it in your e-commerce business.

Academy

Customer Effort Score

In e-commerce, everything revolves around making the customer experience as smooth and pleasant as possible. One tool that helps to measure exactly that is the Customer Effort Score (CES). In this article, you will find out what the CES is, why it is so important in e-commerce and customer support and how you can optimize it for your company.

To the Customer Service Academy

Success Stories

With melibos Chatbot and Ticket Automation as an upgrade for Zendesk, Buddy & Selly not only relieves the burden on its own customer service, but also provides customers with smart support around the clock.

Lebenskompass, a growing e-commerce company, relies on melibos Ticket Automation to handle the mass of support tickets. The company offers a wide range of products related to personal development, mindfulness and mental health. Lebenskompass combines high-quality products with fast and reliable customer service.

In order to meet the growing customer service requirements, babyartikel.de has introduced a chatbot together with melibo.

All success stories

Partner

Our partners

GREYHOUND x melibo partnership

Answering everything from one inbox with GREYHOUND is now even easier. With GREYHOUND's all-in-one solution and melibo's AI features, you can get the most out of your e-commerce customer service.

Become a partner

Growing together with melibo

Become a Trusted Advisor for your customers and take advantage of the growing Conversational AI market. Increase your revenue and the success of your customers.

White paper