No more stress in customer service.

To make getting started as risk-free as possible for companies and to give you the certainty that our AI Agent really delivers what it promises, we offer a special AI Agent Guarantee for the first few months of our collaboration. This enables you to test the benefits of our system and measure its added value directly in your company.

Of course, we are aware of how important personal contact with customers is and remains. But it is important to recognize that personal support and the use of AI agents do not have to be mutually exclusive. In fact, 66% of consumers prefer an AI agent for simple requests. The key is to see the AI agent as a complement to your customer service. Good customer service is defined by high availability and personalized advice. However, customers often wait 2-3 days for a response to their inquiries. This is where an AI agent can be crucial, as it is available to your customers 24/7.

As a Software-as-a-Service provider, you pay a fixed monthly fee + a one-off setup fee. We offer different packages for different company sizes and requirements. Included in all packages: personal support, setup of the AI agent by melibo experts, continuous development of the agent, unlimited content and ongoing training. Submit your price request here. Find out more about our prices here.

Based on our experience, new technologies and templates, our average ramp-up time is 20 business days. This value was determined through over 80 successful projects with customers.
The ramp-up time defines the time from signing the contract to the go-live of the AI agent on the website, messenger or app. Thanks to technological change, AI agents can be implemented much faster and with fewer resources.

At melibo, we go one step further than just automating chat requests on your website. We offer a comprehensive solution for automating all your written communication channels - from support tickets to emails and responses to contact forms. This means we can efficiently process the majority of written inquiries sent to your company. This versatile automation option contributes significantly to increasing your ROI.

Feeding and training an AI agent may seem complex at first glance, but it actually involves very little effort. A central component of our platform is the so-called "Knowledge Hub". This feature enables companies to directly store any text-based data sources, such as texts, FAQs, web links, files and even interfaces. The beauty of this is that the AI agent automatically learns from this information. It is able to output answers based on the company data provided.Behind this is a generative AI (GenAI) that can process large amounts of data to generate relevant and precise answers. Our system is designed in such a way that the AI agent learns with every question asked.

As a full-service provider, melibo does most of the work for you. We take care of migration, setting up the AI agent, technical connections and support further development. Our customers benefit from our experience from over 80 projects. This means you can continue to focus on your day-to-day business.
You and your team can expect to work around 64 hours throughout the year and on call - i.e. 8 working days of 8 hours each. This is what our customers who have become successful have invested.
This is made up of the fact that you have to hand over the content to us, take part in training, do weeklys with us, help train the AI agent after go-live and provide us with a technical contact person for integration, etc.

We currently support more than 80 enterprise customers who use melibo profitably in their customer service. If required, we also contact our customers by telephone to exchange experiences. We also have 60+ customer reviews on OMR Reviews with an average rating of 4.9 stars, many of which can be attributed to our personal support.